Teignbridge District Council hotline

 Teignbridge District Council Hotline

The council runs a hotline to help people who are feeling isolated, or who need help, support or other advice, and post regular Coronavirus Updates detailing the latest gudance and support available.

Hotline: 01626 215512 | Email: coronavirus.support@teignbridge.gov.uk  | Online: complete an online form to request help.

Monday to Thursday, 8.30am - 5pm, Friday 8.30am - 4.30pm. (excluding Bank Holidays).

Community support

The council’s website has details of the community support available in each part of Teignbridge, including foodbanks.

Help to pay council tax

Council Tax Reduction is available for people on a low income to help them pay their council tax.  From 1 April 2020 Teignbridge has a new Income Banded Council Tax Reduction Scheme for people of working age.  Depending on their income and household size, they may qualify for a reduction of between 25% and 100% of the full amount.

For people of pension age, entitlement is based on a national means-tested scheme and can reduce the amount of council tax payable by up to 100%.

The council also has an exceptional hardship scheme for people who are still struggling to pay their council tax and experiencing financial hardship even after any reductions are applied.

See the council tax section of the council’s website for details of other council tax discounts and exemptions, as well as details of how to pay council tax.

Discretionary housing payments

You can apply for Discretionary Housing Payments if you are already receiving Housing Benefit or the housing costs element of Universal Credit and:

  • you need a top up of your rent if you are not receiving the full amount;
  • You are homeless or at risk of homelessness and need help with a deposit or rent in advance for a private tenancy;
  • You need help with moving costs.

COVID-19 Hardship Fund

In association with Devon County Council, the council has launched a Local Hardship Fund to support those whose financial situation has been affected by the current pandemic and are now out of cash for basic essentials for their household.

Test and Trace Support Payment

People who have been told to self-isolate may be entitled to a £500 Test and Trace self-isolation payment if they will lose income as a result. To qualify for a payment under the government scheme, the person must be in receipt of a qualifying benefit (Universal Credit, Working Tax Credits, Income-related Employment and Support Allowance, Income based Job Seekers Allowance, income Support or Pension Credit). But the Council also has a  Discretionary Scheme for people who are not in receipt of one of these benefits.