Mid Devon community support hotline

The council runs a  hotline to help people who are feeling isolated, or who need help, support or other advice.

Hotline: 01884 234387 (Mon –Thur 8.30 am – 5pm, Fri 8.30am – 4.30pm. Closed on bank holidays), email covid19.support@middevon.gov.uk  or complete an online form to request help.

Community support

The council has published a list of community support groups in each part of Mid Devon.

People who cannot afford to buy food, or have difficulty accessing food, may be able to get help from the Churches Housing Action Team (CHAT) foodbank. Tel: 01884 255606.

Help to pay council tax

Council Tax Reduction is available for people on a low income to help them pay their council tax.  From 1 April 2020 Mid Devon has a new Income Banded Council Tax Reduction Scheme for people of working age.  Depending on their income and household size, they may qualify for a reduction of between 25% and 85% of the full amount.

Where people of working age qualify for Council Tax Reduction, their annual bill will be reduced by a further £150 in 2020/21.

For people of pension age, entitlement is based on a national means-tested scheme and can reduce the amount of council tax payable by up to 100%.

The council also has an Exceptional Hardship Fund for people who are still struggling to pay their council tax and experiencing financial hardship even after any reductions are applied.

See the council tax section of the council’s website for details of other council tax discounts and exemptions, as well as details of how to pay council tax.

Discretionary housing payments

If Housing Benefit or Universal Credit Housing Costs does not fully cover a person’s rent, they can apply for a Discretionary Housing Payment (DHP).

Local Welfare Assistance

Local Welfare Assistance is funded by Mid Devon District Council to help residents who are facing exceptional financial difficulty.

Mid Devon Community Support Helpline

The council runs a  helpline to help people who are feeling isolated, or who need help, support or other advice.

Helpline: 01884 234387 (Mon –Thur 8.30 am – 5pm, Fri 8.30am – 4.30pm. Closed on bank holidays), email covid19.support@middevon.gov.uk  or complete an online form to request help.

Community support

The council has published a list of community support groups in each part of Mid Devon.

People who cannot afford to buy food, or have difficulty accessing food, may be able to get help from the Churches Housing Action Team (CHAT) foodbank. Tel: 01884 255606

Help to pay council tax

Council Tax Reduction is available for people on a low income to help them pay their council tax.  From 1 April 2020 Mid Devon has a new Income Banded Council Tax Reduction Scheme for people of working age.  Depending on their income and household size, they may qualify for a reduction of between 25% and 85% of the full amount.

For people of pension age, entitlement is based on a national means-tested scheme and can reduce the amount of council tax payable by up to 100%.

The council also has an Exceptional Hardship Fund for people who are still struggling to pay their council tax and experiencing financial hardship even after any reductions are applied.

See the council tax section of the council’s website for details of other council tax discounts and exemptions, as well as details of how to pay council tax.

Discretionary housing payments

If Housing Benefit or Universal Credit Housing Costs does not fully cover a person’s rent, they can apply for a Discretionary Housing Payment (DHP).

Local Welfare Assistance

Local Welfare Assistance is funded by Mid Devon District Council to help residents who are facing exceptional financial difficulty.

Test and Trace Support Payment

People who have been told to self-isolate may be entitled to a £500 Test and Trace self-isolation payment if they will lose income as a result. To qualify for a payment under the government scheme, the person must be in receipt of a qualifying benefit (Universal Credit, Working Tax Credits, Income-related Employment and Support Allowance, Income based Job Seekers Allowance, income Support or Pension Credit). But the Council also has a Discretionary Scheme for people who are not in receipt of one of these benefits.