Online Privacy and Cookies
This privacy statement applies only to our online activities only, and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.
Data Controller and Owner
Citizens Advice Devon
Dix’s Field, Exeter, EX1 1QA
How we use and store your information
If you use any of the following services on our website, you will be directed to an online form service provided by a company called JotForm:
- the Quids 4 Kids enquiry form
- the Childrens' Centre referral form
When you complete and submit any of the above forms, a copy of the information you provide is sent by email to the person who will be dealing with your enquiry and a copy is also securely stored on a JotForm server, which is located in the EU.
This Application collects Cookies and Usage Data from its Users.
A Cookie is a small text file saved on your computer that is used to store information.
Users are responsible for any third party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
The use of the collected Data
The Data concerning the User is collected for the following purposes: Analytics. This is to enable the Owner to provide its services.
Data on visitors to this website is collected for the purpose of Analytics (Website statistics), by the company who host this site (TSOHost) and is stored on servers in the UK. The data collected is anonymous and is used by us to analyse how this website is being used and improve the information it contains.
This website is also registered with Google Search Console and we use the anonymous data provided by this service to help monitor this website’s presence in Google Search results.
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, legal, system administration) or external parties (such as third party technical service providers, hosting providers, IT companies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
Cookies are stored for 14 months. The User can remove or block these cookies themselves if they so wish. They may also request that the Data Controller suspend or remove the data.
Detailed information on the processing of Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.