Online Privacy and Cookies

This privacy statement applies only to our online activities only, and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

For information about how we collect and process information generally, please see our Privacy Policy.

Data Controller and Owner

Citizens Advice Devon
Dix’s Field, Exeter, EX1 1QA

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at

At we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information collected and recorded by this website, and how we use it.

By using our website, you hereby consent to our privacy policy and agree to its terms.

How we use and store your information

In addition to the information on the Citizens Advice Privacy Policy about how we use your information, we may also collect information from you on this website.

If you use any of the following services on our website, you will be directed to an online form service provided by a company called JotForm:

  • the Quids 4 Kids enquiry form
  • the Childrens’ Centre referral form

When you complete and submit any of the above forms, a copy of the information you provide is sent by email to the person who will be dealing with your enquiry and a copy is also securely stored on a JotForm server, which is located in the EU.

This Application collects Cookies and Usage Data from its Users


A Cookie is a small text file saved on your computer that is used to store information.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document.

Users are responsible for any third party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

The use of the collected Data

The Data concerning the User is collected for the following purposes: Analytics. This is to enable the Owner to provide its services.

Data on visitors to this website is collected for the purpose of Analytics (Website statistics), by the company who host this site (TSOHost) and is stored on servers in the UK. The data collected is anonymous and is used by us to analyse how this website is being used and improve the information it contains.

This website is also registered with Google Search Console and we use the anonymous data provided by this service to help monitor this website’s presence in Google Search results.

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, legal, system administration) or external parties (such as third party technical service providers, hosting providers, IT companies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Retention time

The retention time for the cookies used on this website is set by Google Analytics. The User can remove or block these cookies themselves if they so wish. They may also request that the Data Controller suspend or remove the data.

Detailed information on the processing of Personal Data

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.


This Privacy Policy was last updated on: 12/04/2021.