Quids for Kids

The Quids for Kids project helps hundreds of families with children who have additional needs, care leavers, young homeless people and foster parents.

Thanks to our specialist advisers, millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. Over the past financial year we helped 758 clients achieving a total financial gains for our clients of over £790,000. However, we know that many families in these circumstances still don't claim the benefits they are entitled to.

Go to the Referral Form or read more about Quids for Kids .

Action for Children: Advice for users of Children’s Centres in Devon

Action for Children Logo

This service provides advice for users of Children’s Centres in Devon. It can give families a free benefit check, help with claiming and guidance on financial management. It can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.

Referrals can be made by Action for Children staff by completing the Enquiry Form .
Families can access the service by contacting their Local Children’s Centre .

Household Support Fund - Fuel Vouchers Scheme

Devon County Council logo. They help fund this service.

As part of Devon County Council’s Household Support Fund we are able to support Devon families struggling with the costs of keeping their homes warm this winter. The scheme is open to anyone living in Devon with a prepayment meter who is finding it difficult to manage their domestic finances.
Read more about the Fuel Vouchers Scheme, or, if you need support, please contact your local Citizens Advice .


We aim to empower people in Devon to take control of their own energy usage by providing them with the knowledge, skills and resources for this to be possible.

A household is considered to be in fuel poverty if 10% or more of the household income is spent on fuel – in short that’s money spent on heating, hot water and running appliances. In Devon and Torbay more than one in ten households are fuel poor, meaning the region has one of the highest levels of fuel poverty in England.

Our Energy Champions will support our more vulnerable energy consumers with advice and support so they feel confident in using their energy systems and managing their energy bills.

Our Energy Advisors can:

  • help householders understand how to efficiently use their heating and hot water systems;
  • look at fuel bills to see if you can save money by switching tariff;
  • deal with energy supplier issues, including billing and meter problems; and
  • help liaise with social housing landlords to make energy efficiency improvements.

To find out more, get in touch with your local Citizens Advice and request an energy assessment.

Volunteering for Citizens Advice

We currently have a total of 530 volunteers working in one of the seven local citizens Advice charities that cover Devon. They do a fantastic job supporting over 40,000 people each year but we need more!  We have received a Lottery Awards for All grant to run campaigns during 2020 to recruit more volunteers. If you would like to volunteer, please contact your local Citizens Advice or find volunteering opportunities in the whole Citizens Advice network

Access to Justice

We have received funding from the Access to Justice Foundation for a 1 year project to make it easier for people to access free legal advice on more specialist issues than we normally deal with.  We have set up an in-house telephone consultancy service which local Citizens Advice advisers can refer people to if necessary. We are also working in partnership with external organisations to find out whether they can provide more free legal advice. Find out more

Social prescribing

Devon County Council logo. They help fund this service.

We received funding from Devon County Council to employ a social prescribing project worker. Over the past year they worked with link workers and other people involved in the delivery of social prescribing to make sure people with problems related to benefits, debt and finance get the help they need.

Here is the report  produced by the project worker, providing a solid evidence base of the practical importance to individuals across Devon being able to access the consistent, accurate, information, advice and guidance on all those Citizens Advice services which are essential components of well-being:  Social Prescribing Project Report 2021 


We can all face problems that seem complicated or intimidating. Healthwatch Champions are part of Citizens Advice and we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the confidence they need to find their way forward – whoever they are, and whatever their problem.

Healthwatch Champions in Devon provide specialist support, guidance and advice in all aspects of health and social care. The champions will help clients resolve any health and social care enquiries. You can contact your local Citizens Advice  and ask to speak to a Healthwatch Champion in your area. Please allow at least 3 working days for contact. Read more about the Healthwatch Devon project 

Please be aware that the Healthwatch champions only work 1 day a week in each district so it may take up to 10 days for someone to contact you.

Devon Advice Service for Working Age Carers

Devon Carers Logo

DASWAC is primarily a phone-advice service for all carers in the Devon County Council funded areas of Devon.

This service, alongside the Carers Advice on Benefits service and also the Advice on Benefits Challenging service can help carers to understand what welfare benefits they, or the cared for person might be entitled to.

The service can give carers a free benefit check, which will include looking at whether they would be better off working, and how starting work or changing their hours would affect their income and benefits. DASWAC can be accessed by carers when they have a carer’s needs assessment through Devon Carers: Helpline 03456 434 435  (available Monday to Fridays from 8am – 6pm and on Saturday 9am – 1pm).

Help is available to complete new benefit applications and also to challenge benefit decisions including Social Security Tribunal representation. In some circumstances it may be possible to arrange a face to face appointment when a phone advice service is not suitable. To use this service contact Devon Carers on 03456 434 435.

Victim Care Unit

The Victim Care unit of the office of police and crime commissioner has been in place since April 1st 2015.

The Victim Care Unit offers a service for victims of crime in Devon and Cornwall and the isles of Scilly. The police based victim care unit works with a network of support service providers; Citizens Advice Devon is part of the network of service providers.Please see their website for further details: victimcaredevonandcornwall.org.uk 

Pension Wise - Help with your pension

Do you have a defined contribution pension? If you’re aged over 50, our Pension Wise service can help you understand your options.

Free appointments are available in various locations in Devon. 

The national Citizens Advice website has a useful guide to help you get ready for your Pension Wise appointment  .  You can also Book an appointment at Pension wise 

Other local projects

Follow the links below to see current local office projects: