Quids for Kids
Thanks to our specialist advisers, millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. In the 12 months to 31 March 2017 we achieved total financial gains for our clients of over £2.4 million. However, we know that many families in the circumstances we work with still do not claim the benefits they are entitled to.
Action for Children: Advice for users of Children’s Centres in Devon
This service provides advice for users of Children’s Centres in Devon. It can give families a free benefit check, help with claiming and guidance on financial management. It can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.
We aim to empower people in Devon to take control of their own energy usage by providing them with the knowledge, skills and resources for this to be possible.
A household is considered to be in fuel poverty if 10% or more of the household income is spent on fuel – in short that’s money spent on heating, hot water and running appliances. In Devon and Torbay more than one in ten households are fuel poor, meaning the region has one of the highest levels of fuel poverty in England.
Our Energy Champions will support our more vulnerable energy consumers with advice and support so they feel confident in using their energy systems and managing their energy bills.
Our Energy Advisors can:
- help householders understand how to efficiently use their heating and hot water systems;
- look at fuel bills to see if you can save money by switching tariff;
- deal with energy supplier issues, including billing and meter problems; and
- help liaise with social housing landlords to make energy efficiency improvements.
To find out more, get in touch with your local Citizens Advice and request an energy assessment.
Volunteering for Citizens Advice
We currently have a total of 530 volunteers working in one of the seven local citizens Advice charities that cover Devon. They do a fantastic job supporting over 40,000 people each year but we need more! We have received a Lottery Awards for All grant to run campaigns during 2020 to recruit more volunteers. If you would like to volunteer, please contact your local Citizens Advice or find volunteering opportunities in the whole Citizens Advice network
Access to Justice
We have received funding from the Access to Justice Foundation for a 1 year project to make it easier for people to access free legal advice on more specialist issues than we normally deal with. We have set up an in-house telephone consultancy service which local Citizens Advice advisers can refer people to if necessary. We are also working in partnership with external organisations to find out whether they can provide more free legal advice. Find out more
We received funding from Devon County Council to employ a social prescribing project worker. Over the past year they worked with link workers and other people involved in the delivery of social prescribing to make sure people with problems related to benefits, debt and finance get the help they need.
Here is the report produced by the project worker, providing a solid evidence base of the practical importance to individuals across Devon being able to access the consistent, accurate, information, advice and guidance on all those Citizens Advice services which are essential components of well-being: Social Prescribing Project Report 2021
We can all face problems that seem complicated or intimidating. Healthwatch Champions are part of Citizens Advice and we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the confidence they need to find their way forward – whoever they are, and whatever their problem.
Healthwatch Champions in Devon provide specialist support, guidance and advice in all aspects of health and social care. The champions will help clients resolve any health and social care enquiries. You can contact your local Citizens Advice and ask to speak to a Healthwatch Champion in your area. Please allow at least 3 working days for contact. Read more about the Healthwatch Devon project
Please be aware that the Healthwatch champions only work 1 day a week in each district so it may take up to 10 days for someone to contact you.
Devon Advice Service for Working Age Carers
DASWAC is primarily a phone-advice service for all carers in the Devon County Council funded areas of Devon.
This service, alongside the Carers Advice on Benefits service and also the Advice on Benefits Challenging service can help carers to understand what welfare benefits they, or the cared for person might be entitled to.
The service can give carers a free benefit check, which will include looking at whether they would be better off working, and how starting work or changing their hours would affect their income and benefits. DASWAC can be accessed by carers when they have a carer’s needs assessment through Devon Carers: Helpline 03456 434 435 (available Monday to Fridays from 8am – 6pm and on Saturday 9am – 1pm).
Help is available to complete new benefit applications and also to challenge benefit decisions including Social Security Tribunal representation. In some circumstances it may be possible to arrange a face to face appointment when a phone advice service is not suitable. To use this service contact Devon Carers on 03456 434 435.
Victim Care Unit
The Victim Care unit of the office of police and crime commissioner has been in place since April 1st 2015.
The Victim Care Unit offers a service for victims of crime in Devon and Cornwall and the isles of Scilly. The police based victim care unit works with a network of support service providers; Citizens Advice Devon is part of the network of service providers.Please see their website for further details: victimcaredevonandcornwall.org.uk
Pension Wise - Help with your pension
Do you have a defined contribution pension? If you’re aged over 50, our Pension Wise service can help you understand your options.
Free appointments are available in various locations in Devon.