Heat Well for Less

Our goal is to help alleviate fuel poverty in Devon and Torbay by helping people who are struggling with their energy bills.

In Devon and Torbay more than one in ten households are fuel poor, meaning the region has one of the highest levels of fuel poverty in England.  A household is considered to be in fuel poverty if 10% or more of the household income is spent on fuel – in short that’s money spent on heating, hot water and running appliances.

Our trained Energy Champions provide accurate, reliable energy advice on the phone, by email or in person. We can also visit your home – be it rented, privately owned or social housing. The Energy Champions will give practical advice on how to reduce your gas, electric and other fuel bills; how to improve energy efficiency; any funding you might be able to access; and help resolve any billing issues.

They can also provide support with managing debt and maximising income.  To find out more, get in touch with your local Citizens Advice and request an energy assessment.

Connecting People to our Digital Advice Resources

As part of our "click, call, come in" approach,  we have received funding from the Big Lottery to encourage people to get advice online using the national Citizens Advice website  which provides practical, reliable online advice.

The funding is also being used to develop our webchat service so people using the national website can chat to an adviser online to help them find the advice they need.

We want to encourage more people to use these services as the first point of contact for their advice needs to empower those who can access advice digitally to help themselves, and also enable our more intensive face-to-face and telephone advice service to be targeted at those who need it most.

Quids for Kids

The Quids for Kids project helps hundreds of families with children who have additional needs, care leavers, young homeless people and foster parents.

Thanks to our specialist advisers, millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. In the 12 months to 31 March 2017 we achieved total financial gains for our clients of over £2.4 million. However, we know that many families in the circumstances we work with still do not claim the benefits they are entitled to.

If this is you, perhaps we can help. Find out more about Quids for Kids, or you can go directly to our referral form .


Healthwatch Devon is the independent champion for people using health and care services. Citizens Advice Devon are working in partnership with Healthwatch Devon to provide locally based information, advice and signposting services. If you wish to speak to someone face-to-face about your health or social care experience, you can contact your local Citizens Advice  Service and ask to speak to a Healthwatch Champion in your area. Please be aware that the Healthwatch champions only work 1 day a week in each district so it may take up to 10 days for someone to contact you.

Read more about the Healthwatch Devon project  

Devon Advice Service for Working Age Carers

Devon Carers LogoDASWAC is a phone-only service, covering all the Devon County Council funded areas of Devon.

The service can give carers (aged 18 to pension credit age) a free benefit check, which will look at whether you would be better off working, and how starting work or changing your hours would affect your income and benefits.

Help is available to complete new benefit applications and also to challenge benefit decisions excluding Social Security Tribunal representation. To use this service contact Devon Carers for a carers needs assessment on 08456 434435.

Victim Care Unit

The Victim Care unit of the office of police and crime commissioner has been in place since April 1st 2015.

The Victim Care Unit offers a service for victims of crime in Devon and Cornwall and the isles of Scilly. The police based victim care unit works with a network of support service providers; Citizens Advice Devon is part of the network of service providers.Please see their website for further details: victimcaredevonandcornwall.org.uk 

Action for Children: Advice for users of Children’s Centres in Devon

This service provides advice for users of Children’s Centres in Devon. It can give families a free benefit check, help with claiming and guidance on financial management. It can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.

Referrals can be made by Action for Children staff by completing the Enquiry Form .
Families can access the service by contacting their Local Children’s Centre .

Pension Wise - Help with your pension

Do you have a defined contribution pension? If you’re aged over 50, our Pension Wise service can help you understand your options.

Free appointments are available in various locations in Devon. 

The national Citizens Advice website has a useful guide to help you get ready for your Pension Wise appointment  .  You can also Book an appointment at Pension wise 

Other local projects

Follow the links below to see current local office projects: